Your AI support team, working 24/7.
Caspira AI answers questions from your own knowledge base, qualifies what a customer needs, opens a ticket when it cannot help, and steps aside the moment one of your agents replies.
Grounded in your content, not guesswork.
A visitor message runs through the same path every time, and the last step is always a person when one is needed.
What it answers on its own
The agent only answers from documents you have added. If your knowledge base does not cover something, it does not invent an answer.
- Opening hours, policies, and shipping timelines
- Product availability and specification questions
- Where an order is and how returns work
- Repeat questions your team answers daily
What it hands to your team
Escalation is deliberate rather than a fallback. A ticket is opened so nothing is dropped between the AI and an agent.
- The customer explicitly asks for a person
- A complaint or dispute is being raised
- The knowledge base does not cover the question
- Any thread one of your agents has already joined
Everything the AI agent does today.
Only what is implemented in the product — nothing here is a roadmap item.
AI customer support
Answers common questions automatically using your knowledge base, with a configurable delay before it replies.
AI agent configuration
Set the system prompt, model, and temperature per agent, and bind a specific agent to your chat widget.
Knowledge base
Add articles and policies as documents. Caspira chunks and indexes them, then retrieves the closest passages at reply time.
Automated responses
Keyword workflows and canned replies handle routine requests consistently across your whole team.
Ticket escalation
When a customer asks for a person or reports a complaint, the AI opens a ticket instead of guessing an answer.
Human handoff
Automation stops as soon as one of your agents replies, so the customer is never talking to both at once.
The customer is never talking to both at once.
Automatic replies stop as soon as one of your agents sends a message in that conversation. There is no competing bot in the background and no duplicate answer arriving a moment later.
You control the delay before the AI replies, so your team gets a window to pick up anything they want to handle personally.
Questions about Caspira AI
Let AI take the questions that repeat.
Add your knowledge base, set the prompt, and keep your team for the conversations that need a person.