Everything you need to get running.
Setup guides, developer reference, and the help centre. Documentation lives inside the product, so the links below open the relevant page in your workspace once you are signed in.
Start here.
Each of these opens in the product. You will be asked to sign in first.
Install the widget
Copy one script tag into your site, or share the hosted chat link for your workspace. No build step or plugin needed.
Open in the productSet up your AI agent
Write the system prompt, choose the model and temperature, upload your knowledge base, then bind the agent to your widget.
Open in the productBuild a knowledge base
What to write, how documents are chunked and indexed, and how retrieved passages reach the drafted reply.
Open in the productAPI and webhooks
Subscribe to conversation and message events, verify the HMAC signature, and manage API keys from the developer console.
Open in the productRoles and permissions
The seven roles from owner to viewer, the permission keys behind them, and how chat capacity affects assignment.
Open in the productHelp centre
Answers to common setup and billing questions, plus how to reach a person when you need one.
Open in the productFrom sign-up to first conversation.
Five steps. The only one that touches your website is the first.
- 01
Install
Paste one script tag into your site, or share your hosted chat link. No build step and no plugin required.
- 02
Connect
Invite your team, set roles and chat capacity, and add the articles your AI agent should answer from.
- 03
Engage
Visitors start conversations from your website and land in the shared inbox with their details attached.
- 04
Automate
Your AI agent covers repeat questions, tags conversations, and raises tickets when a person is needed.
- 05
Convert
Your team spends its time on the conversations worth a human, and you review the outcome in reporting.
Step 1 in detail
Create a workspace, open the chat settings page, and copy the widget snippet shown there. Paste it before the closing </body> tag on every page where you want chat available. The snippet is unique to your workspace, so there is nothing to configure in the code itself.
If you cannot edit your site, skip the snippet entirely and share your workspace's hosted chat page instead. It works from an email signature, a social bio, or a QR code.
- No build step, bundler, or plugin required
- Add your domains to the origin allowlist so the widget only loads where you expect
- Appearance, greeting, and pre-chat questions are set in the dashboard
API and webhooks.
Webhooks are the supported way to move conversation data into your own systems today.
Outbound webhooks Available now
Register an endpoint in the developer console and choose which events to receive. Every request carries an HMAC signature generated with your secret — verify it before trusting the payload.
- A conversation is created or its status changes
- A message is sent by a customer, an agent, or the AI
- A conversation is assigned or transferred
- A satisfaction rating is submitted
API keys Limited
You can issue and revoke API keys from the developer console today, and each key is shown once then stored hashed. Authenticating public API calls with those keys is still in development, so treat key management as available and the public API itself as not yet ready to build against.
Open the developer consoleFrequently asked questions
The same answers we would give you on a call.
Still have a question?
Book a demo and we will walk through your setup, or start free and try it on a real page today.