Simple pricing. Powerful customer engagement.
Start on the free plan and move up when your volume does. Every plan includes the AI agent, the knowledge base, and the shared inbox — the paid tiers add team scale and oversight, not the core product.
Plans
For trying Caspira Live on a live website with a small team.
- Website widget and hosted chat page
- Shared inbox with assignment and notes
- AI agent with knowledge base
- Satisfaction ratings
- Conversation records and export
No credit card required.
For support teams running chat as a daily channel.
- Everything in Free
- Presence and capacity based routing
- Canned replies and keyword workflows
- Campaign broadcasts
- QA inspection and scoring
- Daily per-agent records
For larger teams that need oversight across many agents.
- Everything in Team
- Supervisor monitor wall
- Agent performance records
- Outbound webhooks
- Sensitive-word and blacklist controls
- Audit log
For organisations with security review, volume, or integration requirements.
- Everything in Business
- Single sign-on setup assistance
- Custom integration work
- Security and access review support
- Named support contact
Prices are in US dollars. Conversation limits count conversations started in the billing month, not individual messages.
What changes between plans.
Only the rows that genuinely differ. Anything not listed here is included everywhere.
| Feature | Free | Team | Business | Enterprise |
|---|---|---|---|---|
| Seats | Up to 3 | Up to 10 | Up to 50 | Custom |
| Conversations per month | 200 | 5,000 | 50,000 | Custom |
| Website widget and hosted page | Yes | Yes | Yes | Yes |
| AI agent and knowledge base | Yes | Yes | Yes | Yes |
| Presence and capacity routing | — | Yes | Yes | Yes |
| Canned replies and workflows | — | Yes | Yes | Yes |
| Campaign broadcasts | — | Yes | Yes | Yes |
| QA inspection and scoring | — | Yes | Yes | Yes |
| Supervisor monitor wall | — | — | Yes | Yes |
| Outbound webhooks | — | — | Yes | Yes |
| Audit log | — | — | Yes | Yes |
| Single sign-on assistance | — | — | — | Yes |
When custom is the honest answer.
Enterprise pricing exists because these requirements genuinely vary. We would rather scope them with you than publish a number that turns out to be wrong.
Security review
We will work through your questionnaire and access requirements, and tell you plainly where a control exists and where it does not.
Custom integration work
If a connector you need is on the roadmap, an enterprise engagement is how it gets prioritised and scoped.
Named support contact
A specific person who knows your workspace, rather than a general queue.
Questions about pricing
Start on Free. Upgrade only when you outgrow it.
No credit card, no timed trial, and no feature held hostage on the entry plan.